FREQUENTLY ASKED QUESTIONS AND ANSWERS ABOUT OUR LANDSCAPING SERVICE:
What areas of Toronto do you service?
Do you offer any contracted, seasonal property maintenance services?
I need one of the services that you provide performed at my property, how do we proceed?
Do you provide any other landscaping or maintenance services other than the ones listed on your website?
Do we sign a written agreement?
Do you provide any guarantees or warranties?
Do you have any references?
Do you carry insurance?
Do you also offer snow removal services?
How often should I water my lawn / garden?
What kind of equipment do you use?
When do I have to pay? What forms of payment do you accept?
Are there any hidden fees or charges?
What are the benefits of ordering on-call services?
Do you perform any service overnight?
Can I schedule services for a specific day or time?
What sort of training do you have?
Do I need to be on-site when you come to service my property?
I have many more questions, what is the best way to contact you?
1. What areas of Toronto do you service?
We serve the Central Core of Toronto, including neighborhood's such as Etobicoke, Bloor West Village, The Annex, Rosedale, Hillcrest, Deer Park, Forest Hill, The Beaches, and everywhere in between.
2. Do you offer any contracted, seasonal property maintenance services?
Yes, we do. We offer seasonal maintenance contracts or "a la carte" on-call services.
3. I need one of the services that you provide performed at my property, how do we proceed?
Once you fill out our Quote Request form, a customer rep will contact you in order to make further arrangements. Our Service Manager will visit the property in order to determine your price. All maintenance services must be paid for in full prior to the commencement of any work.
4. Do you provide any other landscaping or maintenance services other than the ones listed on your website?
If there is service you need that is not on ours services page, you can request by phone or via email and we can either provide the service for you or recommend a contractor.
5. Do we sign a written agreement?
Yes - all of our customer's are required to sign a contract prior to the commencement of any work. This service contract will include a list of services to be provided, as well as pricing information. A copy of this signed contract shall be given to you and also serves as your payment receipt and proof of purchase.
6. Do you provide any guarantees or warranties?
We absolutely guarantee that our customers will receive 100% service satisfaction, including free of charge recall visits should any facet of the maintenance service performed be deemed unacceptable.
7. Do you have any references?
We will gladly put you in contact with several of our existing or past clients. All of our customers are happy customers, and we love to show them off.
8. Do you carry insurance?
Yes. Landscape Artists Gardening holds a Contractors General Liability (CGL) policy of $1,500,000, and all of our employees are covered by the Workplace Safety & Insurance Board. Insurance certificates and WSIB clearance letters are available upon request.
9. Do you also offer snow removal services?
Yes. Our sister service Monster Plowing Company is proud to be known as Toronto's Finest Snow Removal Service. They offer unlimited snow removal contracts, customizable service package options, guaranteed service times, and the best customer service in the industry. Click here for to visit Monster Plowing Company's website. www.mosterplow.ca
10. How often should I water my lawn / garden?
Although weekly lawn and garden maintenance is a must to keep your property looking and feeling its best, another important factor is always sufficiently watering the property. Your lawn and garden beds must receive at least 3 CM of water once to twice per week, depending on growing rates, time of year, and property layout. Watering is best done during the evening or early morning.
11. What kind of equipment do you use?
Landscape Artists Gardening has a specialized fleet of brand new equipment, including push mowers, backpack blowers, line trimmers, and broadcast spreaders, among others.
12. When do I have to pay? What forms of payment do you accept?
A la carte services must be paid for upon the acceptance of your service contract and prior to the commencement of any work. Seasonal contracts can be paid in either 5 or 6 payments over the season with a 20% deposit before the commencement of any work. We accept payment via credit card, cash or cheque. HST will be charged on all purchases, and you will be provided with a copy of your service contract. We are a registered income tax paying corporation, and you will receive an invoice or receipt for all payments made.
13. Are there any hidden fees or charges?
We absolutely never charge any hidden or extra fees. All of our services are priced according to your property, and must be agreed upon and paid for prior to the commencement of any work.
14. What are the benefits of ordering on-call services?
Our on-call, "a la carte" services are perfect for property owners and managers in need of a reliable property maintenance service without having to tie themselves in to any long-term contracts. Our "a la carte" services allow our clients to prioritize their service needs in order to maintain their budget.
15. Do you perform service overnight?
The majority of our services are performed during the hours of 7 AM to 7 PM. We do not perform any services overnight unless specifically requested by the property owner. Such overnight service calls will be charged an extra service fee.
16. Can I schedule services for a specific day or time?
In all cases, we do our best to offer a scheduled service time. Depending on availability, time of season, and services requested, we may offer a morning or afternoon timeslot, or a specific arrival time for larger jobs.
17. What sort of training do you have?
We have 10 years experience in the landscape industry, we're experts with the technical aspects of our equipment, are highly skilled in practical maintenance, and are thoroughly familiar with safety issues surrounding both the public and ourselves.
18. Do I need to be on-site when you come to service my property?
When ordering on-call services, we will require to meet you on-site in the majority of cases in order to sign your service contract and receive payment. In some cases, the service contract may be signed electronically and payment taken over the phone - please call or email for further information about our remote ordering options.
19. I have many more questions, what is the best way to contact you?
You can contact us either by phone or email. Also Feel free to ask any questions in the Contact Us Form. We answer all enquiries quite promptly.
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